It’s a new dawn, are you ready for the next step?

New Care Enquiries - 0121 475 2965 - option 3 

There’s no doubt that things are beginning to look a little brighter. The vaccine rollout has been fully rolled out, we have moved out of lockdown and we are fully open to enable us to welcome more visitors into our home. There are warmer days around the corner and we’re looking forward to making the most of them. Choosing a care home for a loved one is never easy, there are lots of thing to consider. But after an uncertain period, what better way to start a new chapter than seeing for yourself what’s on offer at Bryony House?

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Bryony House Statement Regarding CQC Inspection Report

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We at Bryony House are deeply disappointed by the outcome of the recent Care Quality

Commission (CQC) inspection, which has resulted in the home being placed under Special

Measures. While we fully support the need for high standards and transparency in care, we

feel that the report released does not fully or fairly reflect the work, dedication, and

commitment of our care team.

The inspection report included a number of allegations and findings that we believe were

either inaccurate or not properly investigated during the inspection process. Several points

raised in the report were not discussed with staff or management at the time of the visit, and

in some cases, do not accurately reflect the day-to-day operations or the care provided to our

residents.

We understand that inspections are vital to ensuring the safety and wellbeing of those we

support, and we take all feedback seriously. However, we also believe it is important to

ensure that such assessments are balanced, fair, and based on clear evidence.

Our team—many of whom have served this home and its residents with compassion and

professionalism for years—feels demoralised by how their efforts have been portrayed. As a

care home, we remain committed to delivering safe, high-quality, person-centred care. Since

the inspection, we have already taken steps to review the report and identify any areas for

genuine improvement, while also challenging inaccuracies through the appropriate channels.

Bryony house will remain committed to working constructively with the CQC to ensure that Bryony House

moves out of special measures as quickly as possible and upholding the highest standards of care for our

residents. our staff, and families to restore confidence and continue to provide the care our

residents deserve. We invite open communication and will be sharing updates with all

stakeholders as we move forward.

For any families or members of the public who have concerns or would like to speak directly

to us, we encourage you to get in touch.

Contact:

Lorraine Whittaker

Care Home Manager